How to get in contact with us
When sending your email, please include as much detail as possible about your issue or question. This will help us provide you with a prompt and accurate response. For example, if you're experiencing an issue with your device, please include a detailed description of the issue, any error messages you're seeing, and any troubleshooting steps you've already taken.
Our team will do our best to respond to your inquiry as soon as possible. Please note that our support hours are Monday through Friday, 9am to 5pm EST. We'll do our best to respond to your inquiry within one business day.
If you have any sales-related questions, please contact us at
Thank you for choosing PEVMax.com! We look forward to helping you resolve your issue.
At PEVMax.com, we want you to be satisfied with your purchase. If you are not completely satisfied, you may return the product within 15 days of receiving it for a full refund or exchange.
To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it. We only accept returns for products with manufacturing defects. If the product shows obvious abuse or neglect, we will not refund the purchase.
If you need to return a product, please send an email to
- Your order number
- The product you want to return
- The reason for the return
Once we receive your email, we will provide you with the shipping address and instructions on how to return the product.
Please note that you will be responsible for the return shipping costs. Once we receive the returned product and confirm that it meets our return policy requirements, we will issue a full refund or exchange the product, depending on your preference.
Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed.
If you have any questions or concerns about our return and refund policy, please contact us at
Thank you for choosing PEVMax.com!